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George Campus

Higher Certificate: IT in User Support Services from 2015

With the start of the 2015 academic year Nelson Mandela University George Campus will offer a Higher Certificate programme in Information Technology in User Support Services.

This one year qualification aims to produce graduates who are productive, competent, able to work independently and who can manage time effectively in entry-level IT technical user support positions that span a wide range of computing environments requiring support personnel.

Why study Support Services?

The field of IT support services appeals to those who like the challenge of solving problems and who want their actions to have a direct impact on the lives of others.

While the work entails technical knowledge, the focus is very much on using your knowledge and skills to solve user problems and improve the productivity of computer use.

With the prevalence of computer usage and the reliance people place on technology, this field allows the IT support services worker to make a direct contribution to enabling the users to accomplish their goals.

One year curriculum

Students enrolling in the Higher Certificate: IT in User Support Services programme will focus on four modules, namely: Information Technology Skills 1, Information Systems 1, Technical Support 1 and User Support 1.

Career opportunities

Careers can range from general user support to more specialised careers. General user support involves responding directly to user requests and either solving many of these problems directly by providing technical assistance or by assisting the user in obtaining more specialised services or products. Such a position can go by many different names such as Help Desk Support Representative or IT Support Technician.

Further studies

The Higher Certificate: IT in User Support Services qualification can lead to further studies towards a National Diploma: Information Technology (Support Services) offered at Nelson Mandela University Summerstrand North Campus in Port Elizabeth. An average of 60% for all modules of the Higher Certificate is required if an applicant wishes to apply for admission to the National Diploma.

Apply now

Students interested in applying for enrolment in one of Nelson Mandela University’s academic programmes are reminded that the closing date for applications is scheduled for 4 December 2014. For an application form or more information, contact the Admissions Department at Nelson Mandela University George Campus at e-mail address: or telephone no: 044 801 5111.

A significant part of IT students’ tuition time is spent in Nelson Mandela University’s modern, well-equipped laboratories, emphasising the practical and applied nature of the subject matter.